Enhancing the Efficiency of Health Care Industry by the Implementation of Maintenance Quality Function Deployment

Abstract

In today's rapidly evolving healthcare landscape, the efficient operation of healthcare facilities is paramount to ensure optimal patient care, cost-effectiveness, and overall organizational success. However, traditional maintenance approaches often fall short in addressing the diverse needs and priorities of stakeholders, resulting in inefficiencies and suboptimal outcomes. Hence, there is a pressing need for innovative methodologies to align maintenance practices with the diverse needs of healthcare stakeholders. This paper proposes a Maintenance Quality Function Deployment (MQFD) for enhancing the efficiency of health care Industry. Initially the data is collected from “Hospital ratings” dataset.Then; the data is fed into Analytic Hierarchy Process (AHP) used to prioritize various service-quality dimensions of healthcare services. Then the SERVQUAL used to analyse the assumption that a customer has certain expectations from the service provider. Finally the Interpretive Structural Modelling (ISM) method used to maintain the customer expectations. The proposed method demonstrates a higher service ranking based on the analysis of the Hospital ratings dataset.