DomestiQ AI – Intelligent Service Matching and Scheduling Platform

Abstract

The boom of on-demand home service platforms has greatly facilitated users to receive household services, but existing systems require manual scheduling and pricing setting, as well as few verification mechanisms for providers, which may lead to inefficiency and privacy problems. DomestiQ AI: An intelligent home services matching and scheduling platform abstract. In this paper we describe DomestiQ AI, a smart matchmaking system for home service booking with the goal of increasing accuracy, transparency and trust by using artificial intelligence algorithms. Using the above system, users can express their service needs in natural language and these are automatically processed using Natural Language Processing to classify into relevant service category. A multi-criteria matching based recommendation model to find list of relevant local service providers is retained with appropriate users by taking into account geographical location, availability rating and performance in the past.

To ensure fairness as well as both the customer and professional know what to expect, the system utilizes a dynamic pricing model that takes demand intensity, distance, reduction of time in waiting for service and type of service into consideration when estimating charge. Real-time scheduling and map-based tracking provide on-demand service booking and optimal provider assignment, with emergency service mode available for timely household requirements. Platform security is enhanced with digital KYC validation and anomaly-based detection of fake service providers. OTP-based service complete validation is provided to verify the authenticity of transaction.

Furthermore, DomestiQ AI offers an assistant chatbot with voice and multilingual support to assist users when they login for booking. Experimental results show that the service matching accuracy is higher, the booking time is lower and user trust increases, which evidences the effectiveness of our system as a scalable and secure intelligent home-service solution.