Influence of Emotional Labour on Job satisfaction with Emotional Intelligence as a mediator: A study on Physicians in Cuddalore District.

Abstract

Human resource management (HRM) practices have expanded in this period to include the use of Emotional Labour (EL) practices such as flexible superior support and coworker support. This study investigates the association between  (Emotional labour)  EL practices and employee Emotional intelligence (EI) among physicians in the Cuddalore district, as well as the mediating influence of job satisfaction in the relationship between Emotional labour practices and employee Emotional intelligence. The study polls 241 physicians in the Cuddalore district between 2022 - 2023. Validated measures of EL practices (Superior support and Coworker support, burnout), job satisfaction, and emotional intelligence were used to test the  hypotheses. According to the findings, superior support and coworker support have a large and favourable influence on Emotional intelligence and negative influence of burnout on emotional intelligence. Job satisfaction mediates the association between flexible superior support and coworker support for emotional intelligence in a good way. Physicians’ job satisfaction will improve as a result of good EL practices, which will eventually raise their emotional intelligence. The outcomes of this study are intended to help the Cuddalore district healthcare professionals’ retention, and motivation.