Evaluation of Natural Face Makeup Training Inteller and Customer Service Bank

Abstract

This evaluation research uses qualitative descriptive techniques to provide an overview of natural makeup training for Bank Of Republic Indonesia (BRI) Teller and Customer Service. The evaluation model is the four-stage Kirkpatrick model. The research was conducted at BRI KC and CP Pondok Melati, Bekasi using questionnaires and interviews to collect data from BRI Teller and Customer Services, BRI Management representatives, organizers, and training instructors. Natural makeup training was organized by BRI for frontliners to answer BRI's needs for the appearance of its employees to provide excellent service. BRI Customer Service makeup must look natural but still up to date and according to BRI frontliner grooming standards. The results of data tabulation show that almost all (78%) of respondents' answers show a positive assessment of the training where 41% rated Good and 37% rated Very Good natural makeup training for BRI Teller and Customer Services. However, there is a small portion (6%) who gave a negative assessment of this training with a level of 1% Very Unfavorable and 5% Unfavorable. From these results, the training was rated Good and even Excellent in the four stages of the Kirkpatrick Model evaluation by almost all trainees.